Below is our Rental Agreement. This applies to all rental items booked through the Reign by Vann Goldie website, unless otherwise specified.
The majority of items available for rent through Reign by Vann Goldie are provided and fulfilled by Reign by Vann Goldie.
These terms are displayed when viewing any item on our website, as well as on our Bag and Checkout pages. You will always be asked to read and accept these before proceeding through to Checkout.
By placing an order on the Reign by Vann Goldie website that contains any items that are for rent, you are entering a legally binding contract between yourself, and Reign by Vann Goldie.
The terms on this page are specific to the rental of an item from the Reign by Vann Goldie website. For more generic terms that apply to the use of the Reign by Vann Goldie website, please see our Website Terms of Service page.
By entering this agreement, you authorise Reign by Vann Goldie to charge the selected payment method according to the terms outlined in this agreement. You certify that you are authorised to use this credit card/account and you agree not to dispute the payment with your provider if Reign by Vann Goldie fulfils its responsibilities in providing the rental item(s).
You also authorise Reign by Vann Goldie to charge the supplied payment method for any additional fees as outlined in this agreement (such as damages or late return fees). If a charge against the supplied payment method cannot be made, we will provide you with an invoice for the fees which you agree to pay within 5 working days.
If for some reason, your payment for an order is reversed or rejected, you agree to pay the outstanding amount within 48 hours of demand. Failure to do this will result in immediate cancellation of the booking. If the item(s) have already been dispatched you will still be liable for the full amount.
Reign by Vann Goldie reserves the right to take all steps necessary to recoup any amounts owing as per this agreement, including the use of debt collection agencies and taking legal action. This may increase the amount owed by the customer, to cover the costs of these services.
In some cases, after you've placed an order via our website, you may be asked for a passport, driver's license or other forms of identification. If this isn't provided, Reign by Vann Goldie reserves the right to refuse the booking.
TITLE TO RENTAL ITEMS
At all times, the rental items are and remain the property of Reign by Vann Goldie. Reign by Vann Goldie reserves the right to retrieve the item(s) at any time.
The rental period you have selected for your rental is 'inclusive'. For example, a 4-day rental period can mean that your item will arrive by Friday and you will post it back on Monday. In this example, both the Friday and the Monday are included in the 4-day period. The same goes for an 8-day rental example.
For most items on Reign by Vann Goldie, you are asked to select a "Delivery Date". You should select a Delivery Date which is 1 or 2 business days before the day you intend to wear the item(s).
In the majority of cases, your item(s) will arrive on or before your Delivery Date (sometimes referred to as the "Arrives by" date). Due to unforeseen circumstances, usually related to issues with the postage provider (e.g. Australia Post) it may arrive 1 or 2 days later.
No refund or credit will be offered in this instance unless the item arrives too late for you to wear it for your planned event. If your order was placed 4 or more business days prior to your chosen delivery date, it will be a full refund (please see Definition of Refund section below). Otherwise it will be considered a "last-minute order" and you will have the option of a full credit note or a refund minus $30 to cover two-way express postage costs. You will be advised if your order is considered a last-minute order ASAP after checkout, as well as in your order confirmation email. View our Return & Refunds page for more info on this.
Please consider typical delivery times to your location when selecting your Delivery Date and if you're WA, NT or rural-based, please consider selecting a longer rental period if that option is available for the item(s).
You will receive a tracking number to your supplied email address when the items have been dispatched. If you haven't received this 1 day prior to your selected Delivery Date, feel free to get in touch.
All items are sent with signature on delivery so please take this into consideration when choosing your delivery address. If noone is available to provide a signature at delivery your item(s) will be taken to your local Australia Post Office.
If your delivery fails because you have provided an incorrect or incomplete address, you will not be entitled to a refund or credit. It is your responsibility to ensure that the address you enter is accurate and complete according to Australia Post and in some cases, other postage providers. This includes providing a valid apartment/unit number, company name or any other information required for postage providers to deliver to you.
INCORRECT OR FAULTY ITEMS
If you open your delivered parcel to find that you have been sent the incorrect item, please let us know immediately. If there's enough time, we will do our best to get you a replacement so you still have something to wear.
If you find that the item is correct, but has other issues (e.g. damage or faults), please let us know within 24 hours of receiving the item, and definitely prior to wearing the item.
If you don't let us know within this timeframe, we reserve the right to refuse a refund as it will not be clear when the damage was caused or by who. You should do this even if you believe you will still wear the item, as you may be offered a discount. More importantly, it will mean you won't be blamed for the damage or charged damage fees.
You acknowledge that the items being sent to you are not brand new and may have some signs of wear & tear. A refund may not be granted if the issue is considered minor or insignificant.
In most cases, you will need to wait for the item to be returned to Reign by Vann Goldie HQ and assessed, prior to a refund being approved and processed. If approved, you will receive a full refund including any amount paid for postage.
ISSUES WITH FIT OR APPEARANCE
We try to provide as much information as we can regarding the fit of the headpieces available for rent on our website. We take no responsibility if you choose a size or item which does not fit/or does not suit you. If in doubt, please get in touch with us. There will be no refund or credit offered in this circumstance.
If your booking entitles you to a credit note, it will be issued with a 6 month expiry.
Cancellations are allowed in the first 24 hours after an order was first placed on Reign by Vann Goldie, unless the item(s) have already been dispatched to you, or unless the cancellation request was received less than 72 hours prior to your booking start date. You will be eligible for full refund.
Cancellations are also allowed if a cancellation request is received 21 or more days prior to your booking start date. In these cases you will be given a full refund equal to the amount paid for the booking and postage costs.
For cancellation requests received between 14 and 21 days prior to your booking start date, you will be entitled to a credit note for the full amount paid including postage, but not a refund. The credit note can be used to rent or buy any items on the Reign by Vann Goldie website and will have a 6 month expiry.
Unless otherwise specified, if you are entitled to a credit note for your cancellation, it will be issued with a 6 month expiry.
CANCELLATIONS BY REIGN by VANN GOLDIE
Reign by Vann Goldie may cancel your booking, for any reason. The compensation to you will be limited to the amount you paid to Reign by Vann Goldie for the booking and postage. Reign by Vann Goldie will not be responsible for any consequential damages that result from cancellation of the booking.
Reasons Reign by Vann Goldie may cancel your booking include, but are not limited to:
- The item is damaged by a customer that has rented the item prior to you.
- The item is lost or stolen by a customer that rented the item prior to you.
- It is deemed that it is not possible to deliver the item to you in time for your booking, due to previous late return by a customer, or for any other reason, such as postage delays (particularly during periods of COVID-19 restrictions or peak holiday seasons).
In all cases above, you will be entitled to a full refund.
RETURN OF ITEMS
All items rented via Reign by Vann Goldie will be delivered with a prepaid Australia Post Express Post satchel or box for returning the item back to the rental partner. If you don't receive this, please let us know ASAP.
If you lose the prepaid satchel or damage the box, you will need to pay for one yourself. This must be an Australia Post Express Post satchel or box big enough to fit item(s) without being damaged. Please let us know that you have done this and include the tracking number.
If you send items back to the wrong location, you will be charged late fees as it can result in having to cancel and refund the next customer's booking.
Items should be returned over the counter at an Australia Post store or depot, on or before the specified booking return date. This will be labelled the "Return on" date in your order confirmation email.
If your "Return on" date falls on a Sunday or a public holiday, you may post the item on the next working day.
If for any reason you aren't able to attend an Australia Post store or depot to post back the item over-the-counter on the "Return on" date, you may return the parcel via a yellow Australia Post Express Post street postbox. This is at your own risk. If the parcel is lost and is never scanned by Australia Post, you may be liable for replacement costs. Similarly, if the item arrives back much later than expected, the date of the first scan on the tracking may be used as the date it was posted back when calculating late fees.
There will be no cleaning fees charged as long as stains can be removed. All our items are sanitised when they are returned after your rental.
You agree that under no circumstances will you attempt to clean the rental item(s) yourself, or have them cleaned by anyone else.
If you attempt to clean an item and cause damage, or cause a stain to be permanent, Reign by Vann Goldie reserves the right to bill you a fee up to, but not more than 120% of the full RRP of the item(s). The items available for rent on our website are handmade and often one of a kind and no longer available from the designer, which is why a charge above the RRP may apply. This fee will be on top of any amount already paid for rental or postage.
DAMAGE OR LOSS
If damage (stains, missing jems, etc) is observed when your item(s) arrives, please take photos of this and let us know right away. If you don't do this and there was no known damage prior to delivery, it may be assumed that the damage was caused by you.
If you damage a rental item, do not attempt to repair it. If it can be easily repaired (e.g. sewing on a jewel, re-stitching) it will be taken care of with no additional cost to you.
You agree that under no circumstances will you attempt to clean the rental item(s) yourself, or have them cleaned by anyone else. Do not alter or repair any item booked via Reign by Vann Goldie. If jems or bits of a item come loose please keep hold of them and pop them into the express return satchel along with item when returning to Reign by Vann Goldie.
No damage insurance is included in the booking fee.
If an item is damaged and is not covered by minor repairs as mentioned above, or insurance, you will be liable for the cost of restoring or replacing the item. In the case the item cannot be restored to a suitable condition, the fee charged may be up to, but not more than, 120% of the original RRP of the item. This fee will be on top of any amount already paid for rental or postage, and the item will still need to be returned to Reign by Vann Goldie HQ, regardless of the amount of damage.
If you've lost or not returned an item, you will be liable for up to 200% of the RRP of the item.
If an item is lost by Australia Post, then there will be no fees charged to you. This is why it is important that you return the item by posting it over-the-counter at an Australia Post office or depot.
By doing this, the item will be scanned and there will be a record of you posting the item in their tracking system. This will not happen when you put it into a street post box, as a system record won't be created until it reaches a scanning depot, and there will be no evidence of you having posted the item, meaning you would be liable for the loss.
By accepting this agreement, you give permission for Reign by Vann Goldie to charge fees for damages or loss of an item to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.
If for any reason you post back the rental item(s) on a day after the “Return On” specified, late fees may apply. We will often allow a grace period of 1-2 days for this, but only if it doesn't affect a future booking for another customer. If it does affect this, late fees will almost certainly be enforced.
The fee charged for each day late will be your rental price divided by the number of days you've rented for, up to 120% of the original RRP of the item. For example, if you selected a 4-day hire and the rental fee was $100, late fees would be charged at $25 for each day late.
By accepting this agreement, you give permission for Reign by Vann Goldie to charge late fees to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.
LIMITATION OF LIABILITY
By accepting the rental agreement, you agree that Reign by Vann Goldie is not liable for any loss, damage, costs or expenses of an indirect or consequential nature incurred or suffered by you as a result of:
- Cancellation of a rental booking
- Late delivery of a rental item
- Non-delivery of a rental item
- An issue with the quality of a delivered rental item
This includes but is not limited to economic loss, loss of goodwill, emotional suffering, loss of opportunity or other loss of turnover, profits or business.
Reign by Vann Goldies liability will be limited to any amount paid by the customer to Reign by Vann Goldie.
DEFINITION OF "REFUND"
For the purposes of this agreement, a refund for an order is defined as returning back to you the initial form of payment used to place that order. If you paid for the order by credit/debit card, the funds will be returned to that card. If you paid for the order using a credit note, then you will be re-issued that credit note, with a fresh expiry date. For orders placed using a combination of multiple forms of payment, you will receive back those forms of payment in line with the amounts used to pay for the order.
If your event is affected by a COVID-19 lockdown, restrictions or infection, you will be eligible for a credit note to use on items from Reign by Vann Goldie. If we receive a cancellation request prior to any items being dispatched, the credit note will be for the full amount paid. If the item is dispatched to you, an amount will be deducted from the credit note to cover our two-way postage expenses.
Unfortunately, we aren't able to offer a refund unless it falls within our standard terms of refunds.
CHANGES TO THE RENTAL AGREEMENT
Reign by Vann Goldie reserves the right to change the Rental Agreement terms at any time, so it is important you review and accept them each time you place an order with Reign by Vann Goldie.
The terms that apply to an order will be in accordance with the Rental Agreement and rental partner's terms as they stood on the date the order was placed.